And The Winner Is

[2dave]

Mods. Please move this post if 't ask - you need to.

I am currently staying at the Dynasty Inn in Bangkok and this post is all about customer service.

6 months ago I stayed at this hotel and had to leave urgently for a personal emergency which I explained to the receptionist. She immediately - and I didn't ask - credited me with the 2 days that I lost for a future date. A surprise and the next was to follow. When I got home I realised that I had left my shaving kit in the toilet/bathroom and immediately phoned the hotel and asked if they could look for it and keep it for my return. My thoughts - gone, dumped, lost.

After 6 MONTHS I returned to the hotel today and checked in. Asked about the shaving kit. The answer - 'we will look for it'. Went to my room thinking it was gone. Went shopping at the 7eleven and returned to  the hotel and even with out my asking, the shaving kit was put on the desk in front of me. I gave them a good tip.

What they were NOT told was that I had 10 000 baht hidden in the kit. IT was all still there when I got it back. Perfect customer service. I will be staying here regularly now. 

I thought I had lost 10K and here it is through honesty and good service

[Shaygate]

28 minutes ago, 2dave said:

I thought I had lost 10K and here it is through honesty and good service

Being a cynic I'd guess nobody actually looked in the bag. But no matter the fact they kept such an inconsequential item for you should rightly be acknowledged. 

[2dave]

15 hours ago, Shaygate said:

Being a cynic I'd guess nobody actually looked in the bag. But no matter the fact they kept such an inconsequential item for you should rightly be acknowledged. 

It was - I gave them a nice tip to give to the appropriate people

[2dave]

Another surprise today

I had to cut short my trip by 1 day and told the hotel I would check out 24 hours early. On checking out, I expected a 'to bad so sad" story and no refund. To my surprise, I received a full refund for the day I didn't stay or the option of booking the room for a future date. I took the cash offer and got a 2 000 baht refund.

This hotel is definitely looking afer its customers