i booked the august suites for 2 weeks with agoda 2 days ago, i want to switch to page 10, is it possible to cancel, my card has not been charged

Quote from the Agoda website:

 

Please be sure to check the booking conditions prior to making your booking. Each room type and/or Promotion will have this policy displayed on the Hotel page. For your convenience, this policy is also linked on the booking form as well as your Confirmation Email.

 

Regarding the fee, please note that a processing fee of 15 USD (per booking) will be applied to all cancellations.

 

Changes to your period / length of stay may also result in a cancellation charge. This includes shortened stay requests or revised dates before and after you have checked in. Please note, these fees are established by the hotel, not Agoda. A no-show will be treated as a cancellation and you will be billed accordingly.

 

You must notify Agoda if you plan on cancelling your booking. Our English speaking Agoda Customer Support Specialists are available 24 hours a day, 7 days a week. If you wish to speak a language other than English, please contact us between the hours of 9:00am - 10:00pm, Monday - Friday, Bangkok time.

 

In a nutshell, yes you can cancel, whether it will cost you money or not is down to the Hotel. I suggest you go back on to Agoda to the August Suites page and see what their cancellation fee (if any) is. You may still find that your card is charged the full amount and then refunded though refunds take time. The Agoda staff will be able to advise you about that.

 

Cheers

 

Perthie

Edited August 6, 201115 yr by Perthie

i booked the august suites for 2 weeks with agoda 2 days ago, i want to switch to page 10, is it possible to cancel, my card has not been charged

 

The cancellation conditions are in the voucher email that is sent to you. Your credit card would have been charged for this hotel.

 

Tim

i booked the august suites for 2 weeks with agoda 2 days ago, i want to switch to page 10, is it possible to cancel, my card has not been charged

You will be charged a cancelation fee with them about 15 euro.Agoda is expensive,deal directly with hotels call or email them.Dont mind prices there websites say,ask for a deal

You will be charged a cancelation fee with them about 15 euro.Agoda is expensive,deal directly with hotels call or email them.Dont mind prices there websites say,ask for a deal

 

 

the thing is my card was not charged anything

Used Agoda a few times. Card is not always charged until arrival at Hotel however, each Hotel has it's own cancellation policy and they COULD fir a no show charge the full amount.

I suggest contacting Agoda via E-Mail or phone and ask direct. Normally the earlier you cancel it is either just £. 15 paperwork fee or One Night Hotel cost only I think.

Best wishes

the thing is my card was not charged anything

Sometimes it is there, but it is called a shadow by the bank.I used Agoda before, and booked 1 month of hotels with them,then i canceled the lot as got it cheaper direct..You can cancel it online with your reference number and then do live chat..