Mor Prom App

[Proffesor]

I’ve had 2 vacinations ( AstraZeneca ) at Med Park. Today I walked in to Royal; Garden Plazza to get a Moderna booster. I was asked did I have the Mor Prom App on my phone and I said that I’d tried to install it, but couldn’t.

I was directed to a lady paramedic who was overseeing the recovery area. She made 3 attempts to install the app and get it working, but couldn’t; she did say that the WiFi there was not very good and that it would work when I got home. It doesn’t.

When I got my first shot ( at MedPark ) the receptionist’s computer didn’t recognize my registration. The manager tried, and failed. He sent for an I.T. Tech, who, after about 40 minutes of pounding the keyboard solved ( or by-passed ) the issue, whatever it was.

Again, when getting the second shot, there was some confusion about the registration, but it was resolved in about 10 minutes. Don’t know if this has anything to do with the current situation.

The helpful paramedic today, used her phone to scan the QR code on my paper certificate, and showed me that on her phone, it displayed my certificate of vaccinations, so, she says “I’m in the system”.

But why can’t I, my wife, or the trained staff at the vaccination center, get the app to install and work on my phone ? – O.K. to answer the first part of that question, I’m old and stupid when it comes to I.T related issues.

 

My question, “Where in Pattaya can I go, where there will be somebody capable of sorting this out for me ?” I’m not looking to meet well meaning B.M’s at a coffee shop to have them try; I’m looking for an Authority who has competent staff, qualified to resolve this issue, please. I would appreciate any advice.

 

Incidentally, I walked into Royal Garden Plazza just after 14.00, was vaccinated less than 20 minutes later – all very efficient, then spent at least another 30 minutes in the recovery area, with the overseeing paramedic trying to help with this issue.

[Thomaz73]

What's your phone? 

I found it easy peasy. At what stage does it go wrong? You should have an id starting with 60000 that is used to sign up.

[Proffesor]

Xiaomi Redmi Note 9.

Yes, I enter the 600000******* I.D. + the telephone number, hit "submit" and it asls me for my ID and phone number.

Whitin Line ( which the paramedic set up ) I hit the icon for an image of the certificate and I get "Unable to load photo - try again"

 

[Thomaz73]

Very strange. The Royal Garden effort is run by Pattaya City Hospital. Maybe go there and see if they can help.