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noshow

Warranty on Laptop Repair.

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noshow

I got a new keyboard fitted on my laptop at Tukcom at a cost of 1.700 Bt. The repair man showed me it working

and it was fine. When I arrived home in Central Thailand, I found out there was no sound, it was OK when I handed it 

in for repair. I was handed a receipt, but apart from the cost, it was all in Thai. Does anyone know of the likelihood there 

may have been a warranty, maybe a month or so.

My own opinion is that when fitting the new keyboard, the repair guy has interfered with the sound in some way.

Can anyone help here? Thanks.

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Oukiva

Hi. Just to be sure, your laptop tell you that you should have sound? (I mean indication of # for volume?). because most laptop have a combination of keys to switch On/Off the sound, and as you just changed the keyboard, maybe something with that? :unsure:

BTW the way laptop are built and assembled nowadays, I don't really see how else a change of keyboard could have "interfered" with the sound :unsure:

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noshow
1 hour ago, Oukiva said:

Hi. Just to be sure, your laptop tell you that you should have sound? (I mean indication of # for volume?). because most laptop have a combination of keys to switch On/Off the sound, and as you just changed the keyboard, maybe something with that? :unsure:

BTW the way laptop are built and assembled nowadays, I don't really see how else a change of keyboard could have "interfered" with the sound :unsure:

When I click on the sound icon at the bottom right, It moves very little, and the little it does move, sometimes up and sometimes down. When I go to the windows settings and click on sound, nothing happens, so I must assume that it has something to do with the way the keyboard was fitted.

Is it normal to get warranties for repair jobs, maybe even a month?

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Oukiva

Hum... Sorry can't help. :( . Could look as if the key corresponding to "sound down" is always pressed??

 

1 hour ago, noshow said:

Is it normal to get warranties for repair jobs, maybe even a month?

Yes. At least every time they change an electronic part there is a 1, 3 or 6 months warranty on this component and so on this reparation.

If you are not too far from the shop, yes it worth it to return and explain the problem. At least they may have a look and try to identify the cause.

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noshow
22 minutes ago, Oukiva said:

Hum... Sorry can't help. :( . Could look as if the key corresponding to "sound down" is always pressed??

 

Yes. At least every time they change an electronic part there is a 1, 3 or 6 months warranty on this component and so on this reparation.

If you are not too far from the shop, yes it worth it to return and explain the problem. At least they may have a look and try to identify the cause.

Maybe I will, but I am 400 Ks from Pattaya, I just wish I could read Thai, I have the receipt. Thanks again.

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