Jump to content

Support our Sponsors >> Thai Friendly | Pattaya News | Pattaya Unplugged | The Night Wish Group | Thailand 24/7 Forum | La La Land bar | NEW PA website | Subscribe to The Pattaya News | | Pattaya Investigations | Add your Text or Event here

IGNORED

LK Empress - scam attempt or honest mistake


formulaonefan

Recommended Posts

So I've stayed here happily twice before and always had a good experience. Guest friendly with joiner fee for second lady, but otherwise hassle free.

Today my experience soured a bit.  I get a ring of my doorbell and some lady is there with a walkie talkies, she says something in thai on the mic and say ok ok goodbye.  Five minutes later another ring and it's a manger and two housekeeping staff, claiming that one of the lamps is broken and that it happened in the past 24hrs, and that I had to pay for it.  It's a glass table lamp that did in fact have a piece missing, but I did not break it.  He tries to claim it wasn't broken yesterday, but maid reported it as broken today.  He wanted me to pay 20k baht to replace it.  Fuck that.

I counter with if I broke it last night, where is the missing piece and the glass debris?  Even if I took the big pieces, where are the small ones?  Can hk produce the evidence it was broken and they cleaned it up?  He counters with a discount price, and I refuse and start packing, ready to check out 3 days early and move hotel, cancel my upcoming trip in September, and tell my friends who have also booked here to cancel.

He gets on the phone with someone as I'm packing, and eventually relents.

Begrudgingly I'll stay her the next few days, but will likely book a different hotel for next trip.  What a buzzkill experience from a formerly good hotel experience.

 

Link to comment
Share on other sites

  • Replies 55
  • Created
  • Last Reply

Here's the offending lamp...not sure how I could break it and not remember....IMG_20180602_182543.thumb.jpg.3c652367e891658d5425663ce4544caf.jpg

Link to comment
Share on other sites

At a guess perhaps it was broken by the previous person staying in the room. 

When they checked out and housekeeping did their look in to tell reception all is ok they missed it and now they want to pin it on you. Perhaps the housekeeping staff are penalised for not picking this kind of stuff up. 

image.png.6eb5df3c4b99a4189996c2a21d8f14af.png

Link to comment
Share on other sites

I sell a very similar product and cost is around £100. :D I thought you handled the situation well. Enjoy the rest of your stay.

Link to comment
Share on other sites

It certainly sounds as if it was a previous guest in your room,  but after the confrontation by the hotel staff, I was hoping you were going to say that you did in fact vacate to another hotel.... enjoy the rest of your stay Mate.

Link to comment
Share on other sites

Well done.

So, here’s a customer who stayed there previously, already has his next intended stay booked, and would be my more customers in.

Sacrificing all of that for some ephemeral “saving face”, which ultimately cost them all the face.

Link to comment
Share on other sites

Almost certainly a prior guest and hk staff missed it.  My use of the word scam was a result of being fuming mad after they left, but now that I've calmed down it was likely standard procedure, but applied to the wrong guest.  Even so, 20k baht for a hotel lamp?  Some how I doubt they paid 1/10th that price.

Link to comment
Share on other sites

42 minutes ago, formulaonefan said:

Here's the offending lamp...not sure how I could break it and not remember....IMG_20180602_182543.thumb.jpg.3c652367e891658d5425663ce4544caf.jpg

Maybe hotel staff broke it while cleaning room and passed blame on to you ,,,,,,,,,,,,,,,,,either way I was looking at that hotel for my next trip                 not anymore   thank;s for telling us

Link to comment
Share on other sites

It sounds like you ran into staff that had poor skills when dealing with a good customer. I stayed at the LK Empress for over 2 weeks last February and enjoyed my stay. I will be back this February. I found that the staff was excellent but there were a couple who were not very friendly or helpful. 

I tried to put myself in your shoes in this situation and decided that I too would be very upset and fuming at the way the situation was handled. After I cooled down and composed myself I would probably let it go. It really wouldn’t be worth the effort to seek out the hotel management and complain only to confirm that they know,  you were not responsible for the damage. That’s just me maybe you want to take it to another level.

I will be back this February and will book again at the LK Empress because of the good price, location and the ease of bringing guests back to my room. I wouldn’t let an incident like yours sour my vacation.

Link to comment
Share on other sites

I don't plan to escalate any further unless it happens again.  They didn't have a new lamp, so it's still broken.  If a different hk person reports it and they try to say it's my fault, then I will escalate.  At this point I'm neutral on if I will stay here again in September...

Link to comment
Share on other sites

Even if a guest did break the lamp, and the hotel wants to charge this outrageous price, anybody would be fuming. It's even worse because you didn't do it...

For sure it's case by case with hotel staff, not everybody would behave the same way. But it would definitely leave a sour taste and not make me want to go back to that hotel in the future.

Sent from my VTR-L09 using Tapatalk

Link to comment
Share on other sites

1 hour ago, formulaonefan said:

I don't plan to escalate any further unless it happens again.  They didn't have a new lamp, so it's still broken.  If a different hk person reports it and they try to say it's my fault, then I will escalate.  At this point I'm neutral on if I will stay here again in September...

Did you sign a blank credit card slip on check in? If so be careful they don't charge to your card after you leave

Link to comment
Share on other sites

1 hour ago, neilri2001 said:

Did you sign a blank credit card slip on check in? If so be careful they don't charge to your card after you leave

If they do, I'll contact the cc bank and stop payment on the entire bill, room fees and all.  I have one of those cards that protect the consumer to the end - I'll say it was fraudulent and they'll cancel all payment.  I've already had to do this for a hotel bill in China where they stated the total in yuan, then charged that amount in USD...no paperwork and no fuss.

I didn't pay a single dime for the entire stay.

Link to comment
Share on other sites

Outrageous price, I'd say it was either cleaning staff or the previous guest and was missed on their checkout. I usually do a quick check of the room after I check in, if there are any problems I report them to reception quickly. It's a bit like checking your bin tab every so often, it just lets them know you're aware of things.

Link to comment
Share on other sites

I have friends scheduled to stay there in a couple months. Did you notice if a new building is under construction across the street from the LK Empress?

Link to comment
Share on other sites

The cleaner. Neither the previous cleaner nor you had noticed it until after she had cleaned the room that day. If she "fessed up it would probably come out of her pay.

Every hole a goal.

Condoms kill boners. Save the boners.

Stop the Vagilantes.

Link to comment
Share on other sites

20,000 baht or $625.00 US for a lamp?   ridiculous ,  I would have vacated immediately. 

Link to comment
Share on other sites

Think you handled the situation really well. They will know you as well now so I think all is good for current and future stays. If you like the place just let it go and continue to use it.

Link to comment
Share on other sites

I had a somewhat similar experience in a Bangkok hotel. I stepped on the glass bathroom scale and the thing just exploded ( no I’m not a fat bastard) :)

i call room room service to clean it up and when I get back to my room there’s a large bill under the door. 

I did a web search on these scales and low and behold many others had reported similar incidents. Armed with this information I asked to speak to general manager of the hotel, I refused politely to consider any argument from other support staff.

after making my request to see the manager for the second time he’s PA came to see me and apologised, said the the bill they gave me was a mistake made by room service staff.

 

5A1227EF-62B9-4F54-A30C-0C5A661746AD.thumb.jpeg.11ed5c6ecd84f83a6caf231cdbdca6f2.jpeg

Link to comment
Share on other sites

15 hours ago, formulaonefan said:

So I've stayed here happily twice before and always had a good experience. guest friendly with joiner fee for second lady, but otherwise hassle free.

Today my experience soured a bit.  I get a ring of my doorbell and some lady is there with a walkie talkies, she says something in thai on the mic and say ok ok goodbye.  Five minutes later another ring and it's a manger and two housekeeping staff, claiming that one of the lamps is broken and that it happened in the past 24hrs, and that I had to pay for it.  It's a glass table lamp that did in fact have a piece missing, but I did not break it.  He tries to claim it wasn't broken yesterday, but maid reported it as broken today.  He wanted me to pay 20k baht to replace it.  Fuck that.

I counter with if I broke it last night, where is the missing piece and the glass debris?  Even if I took the big pieces, where are the small ones?  Can hk produce the evidence it was broken and they cleaned it up?  He counters with a discount price, and I refuse and start packing, ready to check out 3 days early and move hotel, cancel my upcoming trip in September, and tell my friends who have also booked here to cancel.

He gets on the phone with someone as I'm packing, and eventually relents.

Begrudgingly I'll stay her the next few days, but will likely book a different hotel for next trip.  What a buzzkill experience from a formerly good hotel experience.

 

you say that you pay a joiner fee for your lady , when i book i do for 2 people and NOT for 1 as it is the same price in my experiences therefore you eliminate them charging you for the 2nd person . try it next time you book .

Link to comment
Share on other sites

Dont know how they could justify 20k for that lamp sure it wasnt 2k? 

I broke a glass cover to a outside lamp at the D hotel last trip. It had been raining and as I was walking up the ramp with my suitcase when I lost my balance a bit and grabbed the lamp cover to steady myself but it wasnt screwed into the base, which it should've been. Sure enough the cover feel to the ground and shattered into a million pieces cutting my foot slightly btw, had my japanese safety boots on :). Now the ramp is directly in view of reception so they heard the cover shatter. I get to reception and the girl, just doing her job, says " have to get manager about glass". I said "ok but I'm not paying because it should've been secured to its base".  Fucked  if I was paying for it. Anyway heard nothing more about it and continued on with my holiday. They could've gotten petty about it but didnt so good for you D hotel.

Link to comment
Share on other sites

2 hours ago, likeaking said:

The cleaner. Neither the previous cleaner nor you had noticed it until after she had cleaned the room that day. If she "fessed up it would probably come out of her pay.

Yes, staff can and are expected to pay for unnoticed losses or breakages. A few years back I was a regular at Nova Gold, staying there for 4 weeks every 3 months (2 months work Sydney 1 month fun in Patts). I was on great terms with all the staff and management, always joking and dropping sweets off for them.

Anyway I go to check out one day and they demand 200 thb for a lost teaspoon. I told them that I hadn’t lost it and point of fact I don’t do tea or coffee in the room. Still had to pay as the cleaner would have to have done had I refused.

I was pissed off and considered never returning. Glad I did though, as on my next trip I managed to leave behind in my room my emergency cash stash containing 600GBP in crisp, new 50 quid notes....yes, I was contacted by the hotel, the cleaning lady found it and my cash was returned.

Link to comment
Share on other sites

44 minutes ago, Sloracer said:

I had a somewhat similar experience in a Bangkok hotel. I stepped on the glass bathroom scale and the thing just exploded ( no I’m not a fat bastard) :)

i call room room service to clean it up and when I get back to my room there’s a large bill under the door. 

I did a web search on these scales and low and behold many others had reported similar incidents. Armed with this information I asked to speak to general manager of the Hotel, I refused politely to consider any argument from other support staff.

after making my request to see the manager for the second time he’s PA came to see me and apologised, said the the bill they gave me was a mistake made by room service staff.

 

5A1227EF-62B9-4F54-A30C-0C5A661746AD.thumb.jpeg.11ed5c6ecd84f83a6caf231cdbdca6f2.jpeg

Holy crap! It's a miracle you didn't cut your feet. In the u.s. you could have sued the hotel.

It's just my opinion. 

Link to comment
Share on other sites

10 hours ago, neilri2001 said:

Did you sign a blank credit card slip on check in? If so be careful they don't charge to your card after you leave

I only ever leave a small cash deposit, never my credit card details.

Link to comment
Share on other sites

23 minutes ago, onehunglo said:

you say that you pay a joiner fee for your lady , when i book i do for 2 people and NOT for 1 as it is the same price in my experiences therefore you eliminate them charging you for the 2nd person . try it next time you book .

No he says joiner fee for second lady.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.




  • COVID-19

    Any posts or topics which the moderation team deems to be rumours/speculatiom, conspiracy theory, scaremongering, deliberately misleading or has been posted to deliberately distort information will be removed - as will BMs repeatedly doing so. Existing rules also apply.

  • Advertise on Pattaya Addicts
  • Recently Browsing

    • No registered users viewing this page.
  • Our picks

    • For those that don't know, I did Friday meetings before many years ago,  I feel like we are missing a regular meeting for members,  I am aware guys meet at PA affiliated bars. But I want to start meeting people again, I'm inviting the guys following my YouTube also.

      The meetings is a chance to get to meet each other,  I plan to be at every meeting, I also have Dean from Dive bar that has offered to help out with a crawl after.
      The meetings will be  Monday  6 pm - 8 pm each week.  (The improvised bar crawl will commence at 8 p.m.  Dean will make his own plans for that.)

      Due to low numbers of people in town, I will start the meetings in our bars to help our girls and managers, please check back often incase things are changed.  I will be sharing the love around town later, but Soi 6 is first on my list (including bars that are friendly competition)   
      If bar owners want us to have a meeting at their bar,  they need to have a minimum of 10 girls.  I'm not dragging people to empty bars for favours.
      Please help us invite other members, it takes a while to get momentum.
      Monday 6 pm - 8pm  (then bar crawl after)
      21st March - Playpen Soi 6
      28th March - Night wish bar Soi 6
      4th April - Toy Box bar Soi 6
      11th April - Repent Soi 6
      18th April - where angels play Soi 6
      25th April -  (next bar we have open)

      2nd May - (next bar we have open)
      9th May - Cooters bar soi 6 
      16th May - Hot shots bar Soi 6
      23rd May - (next bar we have open)
      30th of May - Lust soi 6 
      6th of June - Illuzion
      13th of June - (next bar we have open)

      I look forward to meeting people again.
      • 118 replies
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.