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Toyota have stitched me right up


CHE6221

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A long story, I'm afraid. After 6 years with our Honda Jazz it was time for a new car. We looked at the various dealers and my wife settled on a Toyota. I'd heard of their poor customer service reputation but I went ahead anyway. Not all dealers stocked this model so we chose to use one in the provincial town near where we live. My wife likes to have a Bangkok numberplate and I was told this was possible and I was quoted 3000 baht for this service. A bit more than the 500 baht Honda charged six years ago but that's inflation I suppose.

Things didn't go smoothly. Firstly Toyota leasing wouldn't extend credit even though Kbank did six years ago (you were 65 then, you're 71 now!). So I brought the cash over and, when it was here, I suggested a banker's draft. No, I had to collect nearly a million baht in used notes like some drug dealer. So we got the car and I took a trip down to Jomtien immigration (where I am registered as living in my condo) to get my proof of residence. I spend a lot of time in Isaan where we have a house and family (I remind my wife to report me as an alien of course!). We have the HondaJazz registered at my condo but bearing a Bangkok numberplate. I have two motorbikes at the house, registered to me at the condo and bearing Khon Kaen numberplates. All transactions were easy and ptoblem-free.

Not so with the local Toyota dealer, oh dear me no. I produced my proof of residence and told them that was all they needed though I provided a copy of my chanote in support. There was a lot of to and fro in Thai between them and my wife and it was clear things weren't going well. It ended up with them saying that I could only register the car in Chonburi office and my wife giving me grief for not using a big city dealer that knew what they were doing. I offered to show them three log books to suggest that they were wrong but no deal. Cannot do!  I asked if they could register it at the local office but no. My wife could register in her name anywhere in Thailand but falangs no. Probably too difficult!! In the end they handed me all the relevant paperwork and told me politely to eff off 400 miles to Chonburi. I have been in Thailand long enough to keep my cool but this was really pushing it.

Now some advice, please. I guess that if I turn up at Mo Chit vehicle office (I've been there before to collect a replacement numberplate for the Jazz) I'm probably not going to meet up with the right person to process my application for Bangkok plates even for an extra payment. What do you think? Or perhaps there are agents who can do this. Toyota in their goodness gave me my 3k back so I can pay them. Thoughts, please.

 

 

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Return to the Honda Dealer..Forget these Clowns

No place on the Planet like Pattaya..Don't let your meat loaf

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7 hours ago, Lok Jit said:

Return to the Honda Dealer..Forget these Clowns

+1......fark Toyota off :ThumbDown1:

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I work for Toyota in Australia , the head office in Japan take the customer service levels offered by their dealer network very very seriously .

If a dealer doesn't achieve a 95% customer satisfaction level, then it is considered that particular dealer has failed the minimum standard that has been set .

If that happens that dealer will lose a very sizable quarterly financial bonus , and if repeated could even lose their franchise.

That's how things are here in Aus , I can't imagine that Thailand should be any different , as the rules are the same worldwide, and are laid down  by Japan.

If you contact Toyota's head office in Bangkok , and explain how you've been treated by the dealer ,they should be able fix the issue for you , assuming that the Toyota office in Bangkok follow the directive that Toyota Japan sets for all dealer franchises worldwide.

 

 

 

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On 03/06/2017 at 19:35, Syco said:

I work for Toyota in Australia , the head office in Japan take the customer service levels offered by their dealer network very very seriously .

If a dealer doesn't achieve a 95% customer satisfaction level, then it is considered that particular dealer has failed the minimum standard that has been set .

If that happens that dealer will lose a very sizable quarterly financial bonus , and if repeated could even lose their franchise.

That's how things are here in Aus , I can't imagine that Thailand should be any different , as the rules are the same worldwide, and are laid down  by Japan.

If you contact Toyota's head office in Bangkok , and explain how you've been treated by the dealer ,they should be able fix the issue for you , assuming that the Toyota office in Bangkok follow the directive that Toyota Japan sets for all dealer franchises worldwide.

 

Yes, most of the problem is with the dealer rather than Toyota. Contacting Toyota in Bangkok may get some results.

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i recently moved from a jazz to focus S. as you can imagine a massive move in quality and performance. to me all the small Toyotas are rubbish

  

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22 hours ago, westie1 said:

It's only a number plate. Does the car drive well

I agree but you come and discuss the matter with my wife! She doesn't like Chonburi plates for the Pattaya connection. She doesn't like Isaan plates because she thinks it marks her as a yokel. She believes Bangkok plates confer some immunity from the BiB as they might be worried she may have connections! So it matters to her therefore it matters to me.

But yes. The car's fine.

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9 minutes ago, CHE6221 said:

I agree but you come and discuss the matter with my wife! She doesn't like Chonburi plates for the Pattaya connection. She doesn't like Isaan plates because she thinks it marks her as a yokel. She believes Bangkok plates confer some immunity from the BiB as they might be worried she may have connections! So it matters to her therefore it matters to me.

But yes. The car's fine.

I think the fact that she is driving around in a new car should say enough :D:D

women. Heyyy. 

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  • 2 months later...

Your being ''Gaslighted '' by the wife .Look it up .I would not blame Toyota .The best vehicles i ever owned were Toyotas and Nissan .

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